Kijiji Canada iPhone app has a flaw, and they know about it.
I submitted a ticket to Kijiji on behalf of a friend, informing them that she was having trouble responding to post owners via the app.
Their response? Yeah, we know... go use a computer.
It's a real pain point for users because it explicitly states in the app that delivery was successful... patently false! My friend sent out about 15-20 responses before suspecting that something was amiss. A rather disappointing waste of time.
Now, this wouldn't be such a big deal if they did one or more of the following:
(a) Stated in the app that message delivery failed.
(b) Have a popup when loading the app that tells users (in brief) about the flaw.
(c) Present it as a layer on top of each ad.
Their response? Yeah, we know... go use a computer.
It's a real pain point for users because it explicitly states in the app that delivery was successful... patently false! My friend sent out about 15-20 responses before suspecting that something was amiss. A rather disappointing waste of time.
Now, this wouldn't be such a big deal if they did one or more of the following:
(a) Stated in the app that message delivery failed.
(b) Have a popup when loading the app that tells users (in brief) about the flaw.
(c) Present it as a layer on top of each ad.
posted by Ziko | 16:04
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